Its a handwritten thank you note with every order shipped. While at farrells he developed a speech for new employees called give em the pickle. The experience was an eyeopener for farrell, who didnt know where the waitress had gotten the idea to charge for an extra pickle. You probably dont know that bob was given the distinction of the mufso operator of the year in 1972, the second year of the award.
Pickles are those special or extra things you do to make people happy. Bob farrells entertaining stories and practical ideas will enable you to take such good care of your customers that youll always hear ill be back. More than just an audio version of our alltime bestselling customer service training film, the give em the pickle podcast features excerpts from the film and host commentary that guides. Media partners corporation discusses the secret to a successful business, which is doing those special or extra things pickles to make customers happy. Farrell bent over backwards to apologize to this customer. His wit, wisdom and charm combine for an inspirational training on the art of of service.
This is give em the pickle by caryn harrington on vimeo, the home for high quality videos and the people who love them. Farrells wit and wisdom sparkle throughout the program as he explains how great service was the hallmark of his ice cream shop empire in the 1970s. Both the speech and seminar are based on a book coauthored by bob farrell and bill perkins. Give em the pickle video or dvd bob farrell videos. Give em the pickle is the worlds bestselling books on customer service. It may be about going the extra mile to make customers. In 2002, he put his pickle speech to video, followed by the leadership pickles. Elevate your customer service and transform your organization with the give em the pickle principle. It contains entertaining stories and practical ideas that will enable the reader to take such good care. Customer service is a noble profession and bob farrell is the worlds number one ambassador of this quickly vanishing art. An absolutely certain way to build your business and live a happier life by bob farrell 1995, hardcover at the best online prices at ebay.
The pickle philosophy has evolved from there as its been put into practice at various businesses. Motivate your employees to reach customer service greatness. How to keep your business and employees focused on whats important a clear business mission statement keeps you and your employees dedicated to your values. Bob farrell inspires and motivates with real life stories often humorous that demonstrate how consistency, teamwork, attitude and service can make all the difference in any organization. Outlines the four principles that will help ensure that your customers. Everyday low prices and free delivery on eligible orders. Bob farrells classic program focuses on the motivational side of service. Synonyms for give a standing ovation include applaud, praise, acclaim, laud, salute, celebrate, commend, extol, cheer and hail. Give em the extra slice of pickle not the whole fucking jar. The team that works together well makes it easier to be consistent. When something happens with a customer and youre not sure what to do. Farrell and a great selection of similar new, used and collectible books available now at great prices. Give em the pickle by bob farrell customer service training video. And, following this incident, he made the war cry for his business, give em the pickle in other words.
I was given the book by my sister and enjoyed it very much. He now shares his story with companies around the world urging them to giveem the pickle and theyll be back. Creating a successful virtual event for your pharmacy may 11, 2020 10. Give em the pickle by bob farrell customer service training. Improve all areas of customer service in your oganization plus internal customer service interactions too. The giveem the pickle training video is one of the top customer service programs of all time. It is important to recognize that the customer who is upset about not getting an extra pickle is based upon the extra touch or outstanding service. Its walking the customer to the item theyre looking for rather than pointing or maybe its simply calling them by name. A pickle could be a handwritten thank you note with every order shipped or walking a customer to the item theyre looking for instead of just pointing them in the right direction. Give em the pickle, video, 2002, media partners corp. Bill will introduce and educate your organization on the. Bob farrell, the funny, energetic founder of farrells ice cream parlors is the host of this hilarious and inspiring trip through the basics of customer service. Give em the pickle give them the pickle crm learning. Great book for managers or people going into management.
See all 4 formats and editions hide other formats and editions. Ice cream magnate and customer service guru bob farrell wants give em the pickle. Fourth edition by bob farrell author, bill perkins author 4. Protect your supply chain from shortages may 12, 2020 4. Media partners this customer service program is loaded with humour, touching stories, fun graphics, and great music that all work together to deliver the powerful message. He expanded this speech into a career as a speaker at motivational and employeetraining events. Bob farrell inspires and motivates with real life stories often humorous that demonstrate how consistency, teamwork, attitude and service can make all. Business is not what we sell, its who we serve presented by mark warren texas association of counties january, 2014 this presentation is about instilling great customer service habits in employees.
Bobs customer service mantra give em the pickle was born from a letter he received years ago. Buy online, pick up in store is currently unavailable, but this item may be available for instore purchase. Consistency is about giving customers what they expect. Hardback book, 10 pocket cards, 10 pickle lapel pins, 1 pickle jar sticky note pad, 1 pickle sticky note pad, 1 powerpoint presentation, 1 58page leaders guide cdrom w handouts. It contains entertaining stories and practical ideas that will enable the reader to take such good care of customers that theyll utter those three magic words, ill be back. A fun and exciting video from media partners, the leadership pickles. This award winning program has increased the smile level and positive attitudes in organizations of all types around the world. Meet bob farrell, founder of farrells ice cream parlor and restaurant, as he serves up the most important aspect of any service business taking care of the customer.
Watch the video version more than just an audio version of our alltime bestselling customer service training film, the give. Give em the pickle or leadership pickle pocket cards. Hosted by bob farrell, give em the pickle combines motivation and. Bob farrell, american motivational speaker about a month ago, while traveling to a coaching conference, i received a pearl of advice from a flight attendant with whom i had shared the quotable coach daily blog. I definitely love for our employees to go over and beyond and give great customer service and thats kind of a mantra that weve adopted give them the pickle. Farrell, ive been coming to your restaurant for over. The pickle philosophy is the brainchild of bob farrell of farrell ice cream parlor fame. It was published by legacy communications and has a total of 160 pages in the book. It contains entertaining stories and practical ideas that will enable the reader to take such good care of. Bill has addressed audiences around the world, appeared on national radio and television broadcasts and authored or coauthored eleven books. Bob farrells idea for giving pickles away came from the following letter. If theres a problem, yeah i want to make it right, but i want it to be fair to everyone involved. Were all in the same business, the people business.
In this video, as well as his book give em the pickle, farrell talks about the secret to a successful business which is doing those special or extra things. Your business is not what you sell, its who you serve. This barcode number lets you verify that youre getting exactly the right version or edition of a book. Give em the pickle by bob farrell customer service. Give em the pickle is the worlds bestselling video on customer service. Pickles are those special or extra things that you do to make your customers happy and keep them coming back. A changing industry and the future of pharmacy april 30, 2020 3. He was a pioneer in the restaurant industry, having created one of the first national full service chain restaurants opening and managing over 150 locations before selling the chain to marriott. And, following this incident, he made the war cry for his business, give em the pickle. Bob farrells give em the pickle has become the bestselling customer service program in the world.
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